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BILL ADJUSTMENTS


The South Island Public Service District Commission hereby adopts the following policy statement on the adjustment of water bills. This policy is to ensure the fair and equitable treatment of all customers, and is as follows:


To be considered for a billing adjustment, the property owner must submit a written statement describing the cause of the excessive water usage and provide documentation showing the corrective action taken to resolve the issue. Requests for adjustments must be submitted within sixty (60) days of the billing date for the bill being considered. Requests received after sixty (60) days will not be eligible for adjustment.

If approved, the adjustment will be calculated by averaging the customer's water usage over the previous twelve (12) billing cycles. This average usage will be used to determine the applicable rate for any excessive consumption.

Only one adjustment will be allowed per leak occurrence, and the adjustment will be applied to the highest bill associated with the leak.


REINSTATE SERVICE


Any account(s) that remains unpaid past the billing due date will be subject to late payment fees and DISCONNECTION. Upon disconnection, a $75.00 reconnection fee will be assessed, and the meter may be locked due to nonpayment. Service will only be restored during 2:00 and 3:00 Monday-Friday once the overdue/reconnect obligations have been fulfilled before 3:00 PM of that day.

Feel free to contact our Administrative Office at:

 (843) 785-6224 or by Email: [email protected] 

storm drain connection


Connection to Storm Drain System Prohibited. No person shall maintain or make a connection of roof, downspouts, exterior foundation drains, areaway drains, pool drains, backwash drains or other sources of surface runoff or groundwater to a building sewer or building drain, which in turn is connected directly or indirectly to a public sanitary sewer. No person shall discharge or cause to be discharged, directly or indirectly, any storm water, surface water, groundwater, roof runoff, subsurface drainage, pool water, filter backwash, uncontaminated cooling water, or unpolluted industrial process waters to any sanitary sewer. Illegal dumping into the sewer system is strictly prohibited. Violations may result in fines of up to $5,000 per day.


Backflow test compliance


Your passing test report must be provided to South Island PSD within 30 days from the date of this letter. Failure to provide a passing report by the due date will result in immediate disconnection of water service and a noncompliance fee of $150.00 being applied to your account. You will then have 7 days to bring the device into compliance. If a passing report is still not received after 7 days, an additional noncompliance fee of $150.00 per day will be charged for up to 30 days. If a passing backflow report is still not received after that time, the meter(s) will be removed and a fee of $150.00 per meter will be applied to your account for meter removal. Customers requesting reinstallation will be responsible for the full replacement cost of the meter(s).


Once a passing test report has been received service will only be restored between 2:00 PM and 3:30 PM, Monday through Friday.

OTHER POLICIES




PROPERTY CLOSING POLICIES
MUNICIPAL ADVISOR DISCLOSURE 
CROSS CONTAMINATION CONTROL (SIPSD)
Reclaimed Water System Users Manual
CROSS CONTAMINATION CONTROL (DHEC)
CONSOLIDATION REGULATIONS
LIST OF CERTIFIED BACKFLOW TESTERS