To be considered for a billing adjustment, the property owner must submit a written statement describing the cause of the excessive water usage and provide documentation showing the corrective action taken to resolve the issue. Requests for adjustments must be submitted within sixty (60) days of the billing date for the bill being considered. Requests received after sixty (60) days will not be eligible for adjustment.

If approved, the adjustment will be calculated by averaging the customer's water usage over the previous twelve (12) billing cycles. This average usage will be used to determine the applicable rate for any excessive consumption. If the leak or excessive usage occurred more than one year prior to the adjustment request, no adjustment will be granted.

Only one adjustment will be allowed per leak occurrence, and the adjustment will be applied to the highest bill associated with the leak.